Score breakdown — 10 categories
Google rating & review count
5.3 /10
3.6 stars across 19 reviews. Local Electrician benchmark is 4.5 stars, 75 reviews.
Automated review requests. Included in Repair.
0.3 new reviews per month over the last 90 days.
Automated review requests. Included in Repair.
Owner response rate
0.7 /10
You've replied to 7% of your reviews.
AI review replies. Included in Repair.
Review sentiment analysis
4.0 /10
Customers mention: fair price. Recurring complaints: hard to reach, slow response.
AI drafts a reply once a review posts, in your voice. The customer's service issue is still yours to fix directly.
Missing: no business description; only 2 photos (needs 10+); no posts in last 30 days; no services listed; no Q&A answered.
Not something we fix. This is a one-time cleanup you can do yourself in about 20 minutes. Steps: (1) Add a business description in your own words. (2) Upload at least 10 real photos of your work. (3) List every service you offer as a distinct GBP service item. (4) Post an update at least once this month. (5) Answer any open Q&A on your listing — ask a friend to post one if none exist yet.
Local search visibility
0.0 /10
You do not appear in the top 10 for "Electrician near me" in Buffalo NY.
No direct fix. This rises as your reviews, posts, and site improve. Nobody can sell you a lever on this one.
No website found on your Google listing.
A live site, built for you.
Missed-call signal
1.0 /10
3 recent reviews mention an unanswered call or no callback.
Missed-call text-back. Included in Repair.
Buffalo Best Electric has 4.7 stars and 142 reviews, next to your 3.6 stars and 19 reviews.
Outrank tracks this weekly and tells you when a competitor passes you.
No Facebook Business Page detected.
12 Google Business Profile posts/mo on Outrank vs 4/mo on Repair.
What's fixable
Google rating & review countRepair
Review velocityRepair
Owner response rateRepair
Review sentiment analysisRepair
Website healthSite
Missed-call signalRepair
Competitive gapOutrank
Social presenceOutrank